If you are purchasing an e-book or e-guide it will be sent to you electronically. You will be asked to enter your email address – please note that it is ESSENTIAL that you enter the correct email address upon purchase in order to guarantee successful download of your book. You will then be sent a link where you will be able to complete the download.
If you are purchasing a hard copy of a book on our site, please note that we will mail these via Australia Post. A flat fee is charged for this and will be included in the purchase price of the book at checkout. This fee will be a set fee regardless of delivery address.
If you are ordering a downloadable e-book or e-guide from an international destination, please follow same procedures as for national ordering. If you are placing an international order for a hard copy book, please note that delivery can take up to 14 days for international delivery, and 3-10 days for national. We will always endeavour to ship products in the shortest time possible.
Once you have ordered your e-book or e-guide at checkout, your link to the download will be automatically sent to your email address provided once payment has been verified – this procedure normally takes a maximum of one hour. If you have not received your link or e-book / e-guide within this time frame, then please contact us on firstname.lastname@example.org with full details of your purchase and we will endeavour to respond as quickly as possibe.
Customer Service Policy
If the product that you have ordered is out of stock, we will contact you within 24 hrs either via email or phone and provide you with details of the delay and expected delivery time.